Ts & Cs
Terms & Conditions
Last updated 26.05.2022
This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products ("Products") listed on our website www.eweandply.co.uk ("our site") to you. Please read these terms and conditions and the schedule hereto (which shall be deemed to form part of these terms and conditions) carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.You should print a copy of these terms and conditions for future reference.
1. INFORMATION ABOUT US
1.1 www.eweandply.co.uk is a site operated by Ewe & Ply ("we"). Our main trading address is Ewe & Ply, 11, English Walls, Oswestry, Sy11 2PA. Our email address is email@example.com, telephone number 01691 587467.
2. SERVICE AVAILABILITY
Our site is only intended for use by people resident in the United Kingdom and Europe (the "Serviced Countries"). Please contact us if you wish to place an order from a country outside the UK.
3. YOUR STATUS
By placing an order through our site, you warrant that:
you are legally capable of entering into binding contracts;
you are at least 18 years old;
you are resident in one of the Serviced Countries; and
you are accessing our site from that country.
4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
4.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched. The contract between us ("Contract") will only be formed when we send you the Dispatch Confirmation. For your information only, but without constituting any commitment on our part, we may also send you an email to confirm when the Product has been picked and packed.
4.2 The Contract will relate only to those Products whose dispatch or agreement to provide we have confirmed in the Dispatch Confirmation. Each Dispatch Confirmation shall accordingly constitute a separate Contract.
4.3 If we cannot provide the Products you order, we will give you the option to cancel your order or place an alternative order.
4.4 We reserve the right to make any changes in the specification of Products which are required to conform with any applicable statutory requirements.
4.5 While we will endeavour to dispatch the same dye lot in one order, this is not always possible. Please let us know if a single dyelot is vital.
5. CONSUMER RIGHTS
5.1 You have the right to cancel your order any time up to and including 14 days after delivery.
5.2 For a full refund, you must contact us in writing (by email or letter) within 14 days and the Products must be returned unopened and in a re-saleable condition.
5.3 You will be responsible for the original shipping costs, and the cost of returning the goods. We cannot be liable for returned goods which are lost or damaged in transit, so please ensure you use a recorded delivery service and insure the items for their value.
5.4 You will receive a credit appear against your form of payment within thirty days of our receipt of the goods.
6.1 For deliveries to the UK we use the Post Office, Royal Mail or a courier. We post out on Tuesday and Friday. We will email you to say that your order has been dispatched. We can not be held responsible for any delay caused by Royal Mail or the chosen courier.
7. RISK AND TITLE
7.1 The Products will be at your risk from the time of delivery.
7.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
8. PRICE AND PAYMENT
8.1 Prices and delivery costs are liable to change at any time, but changes will not affect orders for which a dispatch notice has already been sent.
8.2 Payment for Products must be made at the time of placing your order.
8.3 Payment for all Products must be by credit or debit card or PayPal and in £ sterling (United Kingdom). We accept payment with Visa, Mastercard, Maestro, Visa Electron and PayPal. Your card will be debited at the time of placing your order. When paying, the person placing the order must be the credit or debit card holder or have the credit or debit card holder's authorisation. If the credit or debit card holder later denies authorisation, you may be charged with a criminal offence.
8.4 We do not store credit card details nor do we share customer details with any 3rd parties.
8.5 If you fail to make any payment on the due date, we have the right to cancel your order. Should you experience a problem checking out, then please contact us.
9. RETURNS & REFUNDS
9.1 In addition to your rights under clause 5.
9.2 Should you find that on receipt of your order, that any Products are faulty, then we ask that you contact us via email within 14 days. Variation in dye lots are not considered a manufacturing fault.
9.3 You must return the Products in their original packaging to Ewe & Ply, 11, English Walls, Oswestry, Shropshire, SY11 2BP. Please ensure that you include a copy of the original order along with your name, telephone number, email and address. We advise that all returns are sent recorded delivery, as we can not be responsible for any lost packages.
9.4 We will reimburse any delivery costs incurred when returning faulty Products and will send replacement Products at no cost to you.
9.5 We do not offer refunds for PDF downloads.
9.6 Patterns, magazines, PDF downloads, books and fibres are non-returnable.
9.7 Should you return part of an order where a discount has been applied relating to a multiple buy offer and the multiple offer no longer is applicable then your refund will take this offer into account and a refund will be given accordingly minus the original discount.
9.8 It can take 30 working days for a refund to be processed. Please note that wool is unlike many other products. To resell your returned goods we must be sure they have not been in a smoky environment, have any odour, have not been in contact with pets and are free of insect contamination. To ensure that we don't introduce insect life into the rest of our stock, all returns are bagged and frozen for two weeks. Insect contamination could close our business and bankrupt us.
9.9 Returns are not accepted on end of line goods or sale items unless they are faulty.
10. DELAYED OR MISSING PARCELS
10.1 If a UK parcel hasn't arrived within 3 working days, please check with your sorting office to find out if they are holding a parcel for you but haven't left a card. Unfortunately this seems to be increasingly common, and it's where most of our missing parcels turn up.
10.2 We send parcels tracked first or second class. Once they have left the shop we cannot be liable for them and the insurance provided by The Post Office covers up to £50.
10.3 We cannot make any claim against the Post Office or courier until 15 working days have passed from the posting date, so we don't offer refunds or replacements for this period. Almost every parcel does turn up within 15 working days, so while we appreciate that it's hugely frustrating, we'll ask you to wait. European parcels are not considered as missing by the Post Office or courier for 20 working days.
10.4 We cannot be held responsible for missing parcels where the incorrect address has been provided by the customer.
10.5 Where an order is returned by Royal Mail or courier undelivered, we will give you the option to have that order resent. There will however be an additional charge for redelivery if an order has not been collected from the sorting office or the wrong address has been provided.
11. IMPORT DUTY
11.1 If you order Products from our site for delivery outside the United Kingdom, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
11.2 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
12. PRODUCT DESCRIPTIONS
12.1 All the information on our website is accurate to the best of our knowledge. However, we cannot guarantee that all product descriptions are current and error free. We will correct errors as soon as they are brought to our attention. Colour names and swatches are for your convenience only. Because of the variability in colours displayed by different screens, the colour that you see may not match the actual colour of the yarn.
12.2 Some hand dyed yarns may vary in weight by + or - 10%, they are however sold on the basis of length.
13. GIFT VOUCHERS
13.1 Ewe & Ply Gift Vouchers can be redeemed towards the purchase of items currently featured on the Website (subject to stock availability) including postage costs. When redeeming Gift Vouchers, the unique code stated on the gift voucher will need to be entered on the shopping cart page. If the goods purchased exceed the amount on the Voucher, the balance must be paid when the Gift Voucher is redeemed. Gift Vouchers cannot be used in conjunction with promotional coupon codes. Gift Vouchers cannot be applied retrospectively. Multiple Gift Vouchers can be redeemed per order. Gift Voucher codes may be used more than once until balance is zero. Gift Vouchers are non-exchangeable and non-refundable. It is the responsibility of the customer to ensure their email address is correct. Gift Vouchers sent to an incorrect address cannot be cancelled or refunded once redeemed. Ewe & Ply will not be responsible if a Gift Voucher is lost, stolen, corrupted, destroyed, deleted or used without permission. Ewe & Ply reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the voucher if, at its sole discretion, it deems such action necessary.
14. WORKSHOPS AND CLASSES.
14.1 Workshops must be booked via the website, where payment will be taken in full, or via the shop in person, where a 50% deposit or payment in full will be taken. Payment or deposit is your guarantee of your place. If a deposit has been paid, the remainder of the workshop cost will be due on the day of the class.
14.2 A full refund of payment for the class will be given for cancellations only if cancelled 7 working days in advance and if the spot can be filled by another student. If you cancel in advance and we can't fill the place you will be given a workshop credit.14.3 We reserve the right to cancel a class in unusual circumstances. We try to avoid this wherever possible, but sometimes it cannot be avoided. In this situation, of course, a full refund/ workshop credit will be given as prefered by the customer.
15. WRITTEN COMMUNICATIONS
15.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
16.1 All notices given by you to us must be given to Ewe & Ply at 11, English Walls, Oswestry, Shropshire SY11 2PA or e-mail firstname.lastname@example.org. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
17. ENTIRE AGREEMENT
17.1 We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents that you have relied upon, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.
18. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
18.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
18.2 You will be subject to the policies and terms and conditions in force at the time that you order Products or Services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you that have not yet been fulfilled), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within 7 business days of receipt by you of the Products.
19. LAW AND JURISDICTION
Contracts for the purchase of Products and/or Services through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.